Rapid Cloud Deployment, Real-Time Visibility, and Integrated HR & Payroll Automation
Overview
Since 1990, TMI Compressed Air Systems has been a trusted provider of premium compressors, air-management equipment, and services across manufacturing, healthcare, and food & beverage sectors in Michigan. As their business grew rapidly, they faced operational challenges related to scheduling inefficiencies, limited visibility into field activities, and siloed HR/payroll systems.
To scale efficiently and modernize operations, TMI partnered with BiznusSoft to implement a comprehensive Salesforce-native digital platform that integrates Field Service Management with HR and Payroll. This end-to-end solution streamlined workflows, improved transparency, and reduced administrative overhead—supporting their commitment to reliable, timely customer service.
“BiznusSoft committed to move our operations into the SaaS cloud and successfully delivered. They delivered what they promised and are always available to support us when we need them.” — Jonathan Houskamp, Business Operations, TMI Compressed Air Systems
Challenges
TMI’s legacy systems and manual processes created multiple pain points as they expanded:
Scheduling Inefficiencies: Dispatch relied heavily on spreadsheets, causing delays and suboptimal technician assignments.
Limited Operational Visibility: Lack of real-time insight into technician status, inventory levels, and job progress hindered responsiveness.
Disconnected HR & Payroll: Payroll and workforce management ran on Paylocity, isolated from field service data, resulting in manual reconciliations and compliance risks.
Urgent Need for Scalable Solutions: Rapid growth demanded quick deployment of a cloud-native platform to maintain momentum without adding headcount.
Solution Implemented
BiznusSoft leveraged its proven Salesforce-native technology and project management framework to deliver a fully integrated, scalable solution tailored to TMI’s needs. Key components included:
Field Service Management
Cloud-Based Field Service Module: Fast, seamless rollout of a scalable, multi-warehouse inventory system with stock thresholds, serial/lot tracking, and centralized work order management.
Advanced Dispatch Console: Optimized technician assignments based on availability, skill, and location—integrated with Google Maps for real-time routing.
Mobile Technician App: Enabled real-time time entry, GPS tracking, digital signatures, and expense capture—empowering field teams with accurate data on the go.
Customer Self-Service Portal: Provided 24/7 access to case histories and status updates, enhancing transparency and satisfaction.
HR & Payroll Integration
Unified Salesforce-Native HR Platform: Replaced siloed Paylocity systems with an all-in-one employee lifecycle solution—covering hiring, time & attendance, payroll, performance, and mobile access.
Automated Calculations & Compliance: Overtime, leave, and pay-code calculations fully integrated within Salesforce, reducing manual errors.
Employee Self-Service: Enabled employees to submit time requests and view payroll details, improving engagement and reducing administrative burden.
Platform-Wide Integrations
End-to-End Data Sync: Real-time sync between CRM, field service, HR, and payroll systems ensured a single source of truth for customer data, technician activity, and employee records.
AI-Driven Automation & Analytics: Implemented workflows and notifications to eliminate duplicate entries and provide actionable dashboards tracking labor costs, payroll accuracy, and technician utilization.
Results & Business Impact
The integrated BiznusSoft and Salesforce platform delivered measurable improvements across TMI’s operations:
Operational Transparency: Real-time access to field and office data enabled faster, better-informed decision-making.
Scheduling Efficiency: Streamlined dispatch improved technician utilization and first-time fix rates.
Payroll Accuracy: Automated time-to-payroll processes reduced compliance risks and manual reconciliation.
Enhanced Employee Experience: Self-service portals increased workforce satisfaction and engagement.
Scalable Foundation for Growth: Built on Salesforce, the platform supports easy expansion, including planned AI-powered compliance, onboarding, and performance coaching tools.
Conclusion
By fully embracing BiznusSoft’s Salesforce-native Field Service and HR solution, TMI Compressed Air transformed fragmented legacy systems into a unified, employee-centric operation optimized for growth. From seamless scheduling and inventory control to automated payroll and real-time analytics, TMI now operates with greater efficiency, transparency, and customer focus—positioning themselves as a leader in the compressed air industry.
Ready to modernize your field service and HR operations with a trusted, scalable SaaS platform?