Real-Time Productivity Tracking and Seamless Scheduling on a Salesforce‑Native Platform
“BiznusSoft team is great to work with and delivered on their promises. With being able to calculate productivity rate and utilize it effectively, we have achieved an 80% growth rate this year.” — Eco Smart Leadership
Overview
Eco Smart is a zero-emission and 100% organic full-service commercial and residential landscape company based in New Hampshire. Their mission is to provide environmentally safe services and make a difference in climate control.
Like many growing businesses, Eco Smart needed an integrated Field Service (FS) and Human Resources (HR) software solution to manage their field operations more effectively. Disconnected systems made it difficult to calculate productivity rates, manage schedules, or track performance across their mobile workforce.
The Challenge
No Visibility into Productivity: Without integrated systems, Eco Smart had no way to measure productivity rates—making it harder to stay competitive in sales deals.
Disjointed Field Service and HR Tools: Their systems didn’t talk to each other, leading to manual data handoffs and inefficiencies.
Resource Planning Bottlenecks: Scheduling lacked accuracy and agility, often resulting in over- or under-staffing.
Limited Mobile Capability: Technicians didn’t have access to real-time data like asset locations or detailed work orders, which slowed down fieldwork.
Solution Implemented
BiznusSoft partnered with Eco Smart to implement a fully integrated Field Service and HR solution built on the Salesforce platform. Key features included:
Field Service & HR Integration Eco Smart implemented BiznusSoft FS and HR to create a seamless flow between departments—replacing disjointed systems and enabling accurate productivity tracking.
Productivity Rate Tracking With clear visibility into technician productivity, Eco Smart could confidently bid on and deliver projects on time.
Drag-and-Drop Scheduling BiznusSoft’s scheduling tools made resource allocation simple and proactive, allowing teams to plan ahead with ease.
Work Order Accountability Field teams captured all job details in digital work orders acknowledged by customers—boosting transparency and accountability.
Mobile Field Service App With on-the-go access to job information and asset locations via map view, technician productivity significantly increased.
Integrated HR Tools BiznusSoft’s HR module enabled Eco Smart to better manage and reward technicians, while also allowing them to decommission older HR systems and reduce costs.
Results
80% Growth in One Year: Productivity tracking was critical to winning and delivering more business.
Streamlined Scheduling: Easier resource planning improved efficiency across field operations.
Improved Accountability: Customers and employees could be held to clearer standards using digital work orders.
Faster Field Service Execution: Mobile capabilities saved technicians valuable time each day.
Lower Overhead: Consolidated HR and FS tools reduced the need for multiple systems and licenses.
Conclusion
By choosing BiznusSoft’s Salesforce-native Field Service and HR solution, Eco Smart gained visibility into productivity, streamlined field operations, and eliminated system silos. The result? Sustainable growth, greater operational control, and continued alignment with their environmental mission.
Ready to improve productivity, scheduling, and HR in one integrated platform?