A Mobile-First Solution for Streamlining Work Orders, Technician Reporting, and Customer Communication
“I have nothing but good things to say about the BiznusSoft team and how they properly address any issues or concerns we have.”— Tony Stavros, President, Facilitec West
Quick‑Glance Results
95% Reduction in FedEx Use
Paperless Work Orders & Photo Validation
Real-Time Job Completion Notifications to Customers
Seamless HR + Field Service Integration on Salesforce
Customer Snapshot
Facilitec West is a leader in kitchen exhaust cleaning and rooftop grease containment services, operating throughout California, Arizona, and Nevada. Their technicians help commercial kitchens stay compliant and reduce fire risk—critical work that requires consistent documentation and customer communication. To meet growing customer demands and reduce operational overhead, Facilitec needed to digitize its field operations fast. BiznusSoft delivered.
The Challenge: Manual Workflows & Delayed Communication
Pain Point | Operational Impact |
Monthly paper work orders sent to branches | Slow job assignments and delays across regions |
FedEx delivery of photo memory cards | 7–10 day delay in reporting work to customers |
20–25 hours per week spent scanning and uploading | High internal admin burden on staff |
Digital camera & chip management | Recurring hardware costs and lost productivity |
No integration between field and HR systems | Disconnected processes across the workforce |
The Solution: BiznusSoft Field Service + HR
Facilitec West rolled out BiznusSoft’s Salesforce-native Field Service and HR platform to digitize and unify every part of their field-to-office operations. Now, technicians can manage jobs directly from their phones, while HR and operations teams benefit from centralized data and automation.
Mobile Work Order Management
Technicians now complete job documentation using mobile devices—no paperwork, no delays. Photos are uploaded in real time to digital work orders, which are instantly visible to back-office teams.
Work orders assigned and completed digitally
Photos taken on site, attached to each step of the job
Customers automatically notified with summary reports
Instant Photo Validation & Reporting
Supervisors can review and validate work from anywhere using photo documentation submitted by the technician. No memory cards. No mailing.
Digital reports replace FedExed photo packets
Photo-driven validation process accelerates QA
Service summaries shared instantly with customers
HR & Field Data, Unified in One System
Technician records, time tracking, and job histories are fully integrated into the HR platform. With everything running on Salesforce, data stays in sync across departments.
Time-saving workflows for HR and Operations
Consistent records across HR, Payroll, and Field Service
Better forecasting and planning for workforce needs
Sustainability & Cost Benefits
By digitizing its operations, Facilitec significantly reduced environmental waste and operating costs:
95% reduction in FedEx use and shipping materials
Eliminated need for printed work orders and cameras
Lowered paper and equipment spend
Results: Faster Workflows, Happier Customers, Lower Costs
Outcome | Impact |
95% reduction in FedEx use | Faster job turnaround and lower costs |
Mobile photo capture & validation | Instant visual confirmation for customers |
Digital reporting | Improved service transparency and accountability |
Paperless field service | Better compliance, fewer manual tasks |
Salesforce-native HRIS | Unified workforce management platform |
What Field Service & HR Teams Should Know
If you're still using paper work orders, shipping photo cards, or managing HR data in silos, BiznusSoft can help you:
Digitize field reporting, technician checklists, and validation workflows
Cut down on hardware, printing, and courier costs
Improve customer communication with real-time updates
Centralize your field and HR data in one Salesforce-native platform
Looking for the Best HR & Field Service Software?
BiznusSoft offers a configurable, mobile-ready solution designed for field-heavy industries. Whether you’re cleaning commercial kitchens, maintaining equipment, or managing inspections, BiznusSoft gives you the tools to work smarter and scale faster.