Field Service



“We always felt we were in good hands with the BiznusSoft team. The project ran on time and any issues uncovered during implementation were quickly corrected. They were always communicative and willing to help.”


Christina Lanham / Director of Operations / Industrial Training International

Industrial Training International (ITI) is an upstanding company who’s dedicated themselves to the teaching of crane operation for more than thirty years. Their desire for innovation, dedication, excellence, and agility in their business operations forms the acronym “IDEA.” So, as forward thinkers, the hindrance of navigating Excel spreadsheets drove them to pursue a quicker, leaner software solution. Scalable and customized software was key. 


Thorough research led ITI to the crossroads between a few solutions partners, but the cost was a prime factor in their decision-making process. They jumped at the opportunity to integrate with BiznusSoft Field Service for its affordable and all-encompassing nature. Before long, managing documents and work orders was no object for ITI. 


Here, a fruitful partnership was born. An Idea Brought to Life Paper and Excel spreadsheets are a distant memory at ITI. With the inclusion of centralized data management, all ITI team members receive a complete view of quotes, work orders, and account-related documents across one platform. 


Assigning work orders to ITI’s trainers is a breeze, thanks to a nifty drag and drop feature. Orders are determined according to trainers’ availability and geographic location, which is provided on the fly. This all serves to make dispatch management a stressless part of business operations at ITI. 


To handle payments, capture digital signatures, and update work order info at ITI, all that’s needed is the BiznusSoft Field Service mobile solution. This on-the-go widget ensures that entering or modifying relevant info is feasible from any platform.


ITI is always looking to expand its team of dreamers, so it’s crucial that recruitment is as effective a process as possible.


With the applicant tracking module they use, tracking and monitoring of applications and employees, and candidate onboarding are both a snap for ITI’s HR team. 

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